To obtain service under this Limited Warranty, the original purchaser must do the following:
- Review this JUUL Labs 1 year Limited Warranty to confirm that the device is warranted hereunder.
- Presentation of your official receipt [or warranty card] may be requested before warranty service will be provided. Please retain your official receipt [or warranty card] for your records.
- JUUL Labs Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.
- Items approved for warranty service will be replaced at authorized retailers the items are returned to, subject to stock availability. If stocks are unavailable during the time the items are returned, the customer will be advised by the authorized retailer to claim the stock on a future date.
- Original purchasers returning devices for repair or replacement will be subject to age-verification. JUUL Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
- We additionally reserve the right to deny a warranty claim if we believe that such warranty claim is fraudulent or designed to avoid the restrictive properties of this site. In the event your warranty claim is terminated or deleted, your only option is to request assistance by contacting JUUL Labs via the Contact Form.
- JUUL Labs reserves the right to change the terms of this limited warranty without any prior notice and at its sole discretion.